Terms and Conditions

PAYMENT POLICY*
We gladly accept all major credit cards through PayPal, in addition to PayPal balance, & e-check transfer payments.
You are not required to have a Paypal account if paying with a major credit card.
PLEASE NOTE: Paypal Payments made by E-check can take up to 5 business days to clear. Once your payment has cleared fully, we will send your files within our normal turnaround time of 2 days. And for packages 3-4 days.

CURRENT TURNAROUND TIME AND BUSINESS OPERATING HOURS*
We work around Our Families, But typically there is atleast 1 of us around to Answer ?s and working on orders between 9am - 4pm Monday - Friday
Invitations:  Up to 2 Full Business Days (typically night of 2nd day)
Complete Party Packages:  3-4 Business Days
Custom Orders: 3-4 Business Days

PRIVACY POLICY*
Ekwebdesigns respects your privacy! We DO NOT share your personal information with any third parties. We will not give out your e-mail address, payment information or any other information pertaining to your privacy. All orders placed on our website are treated with absolute respect and privacy, and you can feel confident that you are purchasing from a secure and reliable company who cares about our clients and takes great pride in our high level of customer service, support and privacy.

ORDER DELIVERY*

All orders will be delivered via email to the email address provided when the order was placed.

The turnaround time for your order begins only once I receive ALL the information and photo (if applicable) that is needed for your design. Please keep this in mind and have everything ready to send when you place the order.

Once you have received your invitation you have the chance to look over it and see if you need any changes. I will make all these changes within 2 days of receiving your e-mail. Please keep in mind I don't work very much on the weekends as I reserve this time for family. If you request changes on a Friday, it may not be until Monday that you receive any revised files.

All files are sent in high resolution 300 dpi, nothing smaller. If it prints blurry or is low resolution, the problem lies within how it was downloaded and saved. Please be sure to NOT right click or drag and drop the attachment, this will compromise the resolution. You must select the download option and allow it to completely download to your computer, open the file and then save.

*Please add: ekwebdesigns@gmail.com to your safe senders email list. If you do not see an e-mail from us within our turnaround time of 2 days, please check your spam folder. If you do not have an e-mail from us, contact us right away so we can re-send it.